Refund & Satisfaction Policy

Last Updated: September 1, 2026

At Ripple Studio, we are committed to your satisfaction. This policy outlines our refund and satisfaction guarantees for our web design and development services.

1. Our Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the final deliverable, we will work with you to make revisions at no additional cost until you are happy with the result.

2. Project Phases & Payment Terms

Our projects are structured in phases with milestone-based payments:

• Phase 1 (Discovery & Design): 40% due upon project start
• Phase 2 (Development): 40% due when development begins
• Phase 3 (Launch & Support): 20% due upon delivery

3. Refund Eligibility

Conditions for Phase 1 Refund:

• Refund request must be submitted within 14 days of design delivery
• You must have provided clear feedback on the designs
• You have approved the project scope and timeline

Phase 2 & 3 - No Refunds

Once development begins (Phase 2), refunds are not available. However, you retain all rights to the work completed. If you choose to stop the project during development, you pay only for the work completed up to that point.

4. Revision & Satisfaction Process

All packages include a set number of revision rounds:

• Starter: 2 rounds of revisions included
• Professional: 4 rounds of revisions included
• Custom: Unlimited revisions during development

Additional revision rounds beyond the included limit are billed at $150/hour.

5. When Refunds Are NOT Available

Refunds will not be issued in the following circumstances:

• You request changes that significantly expand the original project scope
• You fail to provide necessary content, assets, or access information
• You request a refund after the project has been launched
• Payment was made via non-refundable methods (cryptocurrency, gift cards, etc.)
• You breach the project agreement or terms of service

6. Scope Changes & Additional Costs

If you request changes that go beyond the agreed-upon project scope, these are considered additions and will be quoted separately. Scope expansion may affect the project timeline and final cost.

7. Launch & Delivery

The project is considered complete and delivered when:

• All agreed features and pages are functional
• Testing has been completed successfully
• The site has been deployed to your production server
• You have accepted the final delivery

8. Support & Maintenance After Delivery

We include 30 days of free support after launch for:

• Bug fixes and technical issues
• Minor adjustments and refinements
• Hosting and deployment assistance

After the 30-day support period, ongoing maintenance and updates are available through our retainer packages (starting at $300/month).

9. Payment Methods & Disputes

We accept:

• Bank transfers
• Credit cards (Visa, Mastercard)
• PayPal
• Cryptocurrency (upon request)

If you dispute a charge with your payment provider, we reserve the right to suspend work on your project until the dispute is resolved.

10. How to Request a Refund

To request a refund within the eligible period:

1. Email us at hello@ripplestudio.tech with "Refund Request" in the subject line
2. Provide details about why you are unsatisfied
3. We will review your request and respond within 5 business days
4. If approved, the refund will be processed within 10 business days

11. Contract Termination

If either party wishes to terminate the project before completion:

• You must provide written notice at least 7 days in advance
• You will be charged for all work completed to date
• You will retain all rights to work completed
• We may retain domain/hosting rights until final payment is received

12. Disputes & Resolution

In case of disputes regarding refunds or service quality:

1. We will attempt to resolve the issue directly with you
2. If unresolved, we may pursue mediation or arbitration
3. This policy is governed by the laws of Malaysia

13. Changes to This Policy

We may update this policy. Changes will be effective immediately upon posting. Continued engagement with our services constitutes acceptance of the updated policy.

14. Contact Us

Questions about refunds or this policy?

• Email: hello@ripplestudio.tech
• Phone: +92-300-123-4567
• Address: Main Place Residence, Block D26-03, Jalan USJ 21/10, 47640 Subang Jaya, Selangor, Malaysia

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